Last updated: 2026
We want every mentee to have a productive mentorship experience. If something doesn't go as expected, the following refund rules apply.
Mentees may cancel a pending request at any time before the mentor accepts. If a mentor rejects a request, any hold placed on payment is released in full.
Once a mentorship is active, refunds are considered on a case-by-case basis. Reach out to us within 7 days if a mentor becomes unresponsive, cancels prematurely, or fails to deliver the agreed scope. We will review the messaging history and mentor performance before issuing a partial or full refund.
Where a refund is granted, the platform commission is refunded together with the mentor portion so that you are returned to whole.
Email hello@crestmashub.com with the mentorship ID and a short description of what happened.